Refunds and cancelling
How to cancel Pro, and when you can get your money back.
Cancelling
- Cancel any time from your account page: Manage billing, then Cancel. No email or call needed.
- Pro stays on to the end of the month or year you’ve paid for, then stops. Nothing renews after that.
- Cancel during the 7-day free trial, or while a promotion code keeps Pro free, and you’re never charged.
- Nothing you’ve added is deleted when Pro ends. Your watchlist and portfolio lines stay; past the free allowances you just can’t add more.
Refunds
- If you were charged and didn’t mean to be, for example a trial or free promotion that turned into a subscription before you cancelled, write to us within 14 days of the charge and we’ll refund it in full.
- Otherwise we don’t refund the unused part of a month or year after you cancel; you keep Pro until it ends instead.
- If something on our side kept Pro from working, tell us and we’ll make it right.
- Refunds go back to the card you paid with, usually within 5 to 10 working days, depending on your bank.
- Where the law where you live gives you more (for example a right to withdraw from a purchase), that applies as well.
Yearly plans
We email you before a yearly plan renews, so a renewal never comes as a surprise.
Asking for a refund
Write to support@pikapikaarsh.com from the address on your account, with the date of the charge. We answer within two working days.
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